CONTACT US

Thank you for choosing Packfoldco. Whether you have an enquiry regarding our premium foldable shopping bag collection, require assistance with an existing order, or wish to share your feedback, our dedicated support team is committed to providing professional assistance.

We pride ourselves on transparent communication and aim to resolve all customer queries with efficiency and diligence.

1. Corporate
Packfoldco is a brand of Cobble & Carry Studios Ltd (hereinafter referred to as “the Company”). We have warehouses in North America and Europe to facilitate global logistics and efficient returns.

Contact number: +44 077 0774 6576

United States Logistics (Warehouse & Distribution/Returns):
100 Enterprise Ave, Secaucus, NJ 07094

European Operations (Warehouse & Distribution/Returns):
Kaltbandstraße 4, 44145 Dortmund, Germany

2. Service Availability & Response Standards
Our customer service department operates 24/7, Monday through Sunday.

Response Guarantee: While we endeavour to acknowledge all messages immediately, please allow up to 24 business hours for a comprehensive resolution or technical response.

Order Support: For expedited processing, please include your Order Numberin the subject line of your email.

3. Areas of Assistance
Our team is fully equipped to assist with:

Detailed product specifications and sustainability enquiries.

Real-time order tracking and logistics updates.

Order modifications or cancellations (provided the request is received prior to dispatch).

4. Legal Compliance & Governing Law
Packfoldco operates in strict accordance with the commercial regulations of UK, the United States, and the Europe (GDPR).

Transaction Security: We maintain rigorous business records and adhere to international anti-fraud standards to ensure a secure shopping environment.