PRIVACY POLICY

Packfoldco is a brand of Cobble & Carry Studios Ltd.

Packfoldco (“we”, “us”, or “our”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.packfoldco.com (the “Site”) and purchase our products.

By accessing the Site, you acknowledge the terms of this Privacy Policy. This policy complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 for UK customers, the EU General Data Protection Regulation (EU GDPR) for European customers, and the California Consumer Privacy Act (CCPA/CPRA) for United States customers.

1. DATA CONTROLLER AND OPERATING ENTITY
The data controller responsible for your personal information is:Cobble & Carry Studios Ltd
Company Address:21 Wrexham Road, FELTON BUTLER, SY4 1DL UK

While our headquarters are located in the United Kingdom, we operate dedicated distribution logistics through our warehouses in the United States and Europe to ensure efficient local delivery:

USA warehouse address: 100 Enterprise Ave, Secaucus, NJ 07094

Europe warehouse address: Kaltbandstraße 4, 44145 Dortmund, Germany

2. INFORMATION WE COLLECT
We collect personal data necessary to fulfil your orders, process payments, and improve our service.

A. Information You Provide Directly

Identity Data: Name, surname.

Contact Data: Billing address, shipping address, email address, and telephone number.

Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

B. Information Collected Automatically (Cookies & Tracking)

Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.

Usage Data: Information about how you navigate and use our Site.

Cookies: We use cookies to enhance your browsing experience and for analytics. You can control cookie preferences through your browser settings.

3. PAYMENT PROCESSING (STRIPE)
We utilise Stripe as our third-party payment processor to ensure a secure and seamless transaction experience.

Data Handling: When you make a purchase, your payment data (including credit card numbers and CVC codes) is transmitted directly to Stripe via encrypted protocols (SSL/TLS). Packfoldco does not store or view your full financial account numbers.

Stripe’s Role: Stripe processes your personal data to facilitate payments, prevent fraud, and mitigate financial risk.

Privacy Governance: Stripe’s use of your data is governed by their own Privacy Policy. We recommend reviewing Stripe’s policy to understand how your personal information is managed within their infrastructure.

4. LEGAL BASIS FOR PROCESSING
We process your personal data under the following legal bases:

Contractual Necessity: To process, ship, and deliver your order.

Legal Obligation: To comply with tax, accounting, and consumer laws in the UK, the USA, and the EU.

Legitimate Interest: To detect fraud, improve our Site security, and provide customer support.

5. DATA RETENTION
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Transactional Records: In compliance with fiscal regulations in the UK (e.g., HMRC guidelines), the USA (IRS guidelines), and the EU (local tax laws in Germany), we retain order and billing information for a period of up to 10 years from the date of the transaction.

Marketing Data: If you opt-in, we retain your email address until you withdraw consent or unsubscribe.

Deletion: Upon the expiration of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be associated with you.

6. DISCLOSURE OF DATA
We do not sell your personal data. We share your data with third parties only when necessary for operational purposes:

Service Providers: Logistics partners (to fulfill your order from our NY or Dortmund warehouses) and IT support services.

Legal Requirements: If required by law enforcement or regarding a legal claim in compliance with UK, US, or EU regulations.

7. INTERNATIONAL DATA TRANSFERS
As Packfoldco is headquartered in the United Kingdom with operations in the USA and Europe, your data may be transferred across borders.

For UK and EU Customers: We ensure that transfers of personal data outside the UK or European Economic Area (EEA) are protected by appropriate safeguards, such as the UK International Data Transfer Agreement (IDTA) or the European Commission’s Standard Contractual Clauses (SCCs).

For US Customers: Data is processed in accordance with local standards regarding cross-border data flows and state-specific privacy rights.

8. YOUR DATA PROTECTION  Depending on your location, you possess specific rights regarding your personal data:

A. United Kingdom & European Union (UK GDPR & EU GDPR)

Righ

t to access your personal data.

Right to rectification of inaccurate data.

Right to erasure (“Right to be Forgotten”).

Right to restriction of processing.

Right to data portability.

B. United States (CCPA/CPRA)

Right to know what personal information is collected.

Right to delete personal information.

Right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at capacity@packfoldco.com. We may request specific information from you to help us confirm your identity before processing your request.

9. DATA SECURITY
We implement appropriate organisational and technical measures designed to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is infallible.

10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.

11. CONTACT US
For more information about our privacy practices, or if you have questions, please contact us:

Phone: +44 077 0774 6576

Email: capacity@packfoldco.com